The CaseStacks mobile app is currently in beta testing and is not yet publicly available.
Start Here
- Update the app. Check you're on the latest version first.
- Close and reopen it. Fully quit rather than switching away.
- Check your connection. Imaging always needs one.
- Pull down to refresh. Most screens reload this way.
Images Won't Load
Case imaging is streamed, so it needs a working connection even for a case you've opened before.
If you're on cellular data, the app may be holding imaging back on purpose. Look for a prompt offering Load anyway, or change the setting under Profile, then Settings, then Data usage.
On a slow connection, large studies can take a while to appear. Wi-Fi is usually the fix.
My Subscription Isn't Showing
If you subscribed or changed plans on the website, sign out of the app and sign back in. The app picks up your plan at sign-in.
I Can't Find Live Chat
Live chat is unavailable in some accounts, including users in residency programs that have opted out of third-party services. Email support instead, at support@casestacks.com.
Reporting a Problem
Go to Profile, then Help Center, then the Contact tab, then Report a Bug.
Pick a category and priority, then describe what happened. Steps to Reproduce is optional and is the most useful thing you can give us.
Leave Include system information switched on. It attaches your app version, operating system, device model, and the screen you were on. If we've asked you for logs, use Share diagnostic logs on the same screen.
If you'd rather not use the form, email support@casestacks.com and include what you were trying to do, what happened instead, and your device and app version.
Sending Quick Feedback
You can shake your device to open the feedback form from anywhere in the app. If you'd rather it didn't, turn off Shake to send feedback under Profile, then Settings, then Preferences.