Contact Form
Visit the Contact Us page to send us a message. Choose a subject category (general, technical, billing, institutional, cme, feedback, or other), describe your issue, and optionally attach a screenshot. We aim to reply within 1โ2 business days.
Chat Widget
You can also message us via the chat widget (purple icon, bottom-right corner of the site).
Or email us directly at support@casestacks.com.
Case Feedback
If you notice an issue with a specific case (incorrect content, images not loading, etc.), click the Leave Feedback button at the bottom of that case. This sends your feedback directly to our team with the case details attached.
In the mobile app, use the Feedback button in the row beneath the case image.
From the Mobile App
The app has its own routes to us, under Profile:
- Contact Us, to send us a message without leaving the app. Email and live chat are on the same screen.
- Help Center, then the Contact tab, for email, live chat, and Report a Bug
- Send Feedback, for a quick note
You can also shake your device anywhere in the app to open the feedback form. If you'd rather it didn't, turn off Shake to send feedback under Settings, then Preferences.
Live chat is not available in every account. If you don't see it, email us instead.
Bug Reports
On the website, tell us what you were trying to do, what happened instead, and your browser and device.
In the app, use Profile, then Help Center, then the Contact tab, then Report a Bug. Fill in the category, priority, title, and description. Steps to Reproduce is optional and is the most useful thing you can give us.
Leave Include system information switched on. It attaches your app version, operating system, device model, and the screen you were on, which saves us a round of questions. If we've asked you for logs, use Share diagnostic logs on the same screen.