On the Website
Go to Account Settings, or click your avatar in the navigation bar and select Settings. The app has its own Settings screen, described under In the Mobile App below.
Profile
On the Profile tab you can update:
- Avatar: choose from predefined avatars or use your initials
- Full name: your name across the site
- Bio: a short description (up to 500 characters)
- Email address: changing it requires your password
- Password
- Preferred language
- Training level
- Country & Program: your location and residency program
- Mobile app devices: see which devices are signed in to the app, and sign one out
Password Requirements
When changing your password here, it must be at least 8 characters and contain letters and numbers. Passwords found in known data breaches are also rejected.
Accessibility
The Accessibility tab includes:
- Theme: Light, Dark, or System (follows your OS preference)
- Default Playback Speed: the starting speed for text-to-speech (0.5x to 2.5x)
- Auto-complete Cases: when enabled, cases are marked complete when you view them. When disabled, click "Mark Complete" yourself.
- DICOM Scroll Direction and DICOM Default Tool: how the viewer scrolls and which tool is active when a case loads
- Case Tips: show or hide the hints that appear while you work through cases
Billing
The Billing tab shows your current plan and subscription status. From here you can:
- Open Manage Billing to update payment details and view your receipts
- Use Upgrade Plan (or Subscribe Again) when you want to change or restart access
Current subscription messaging in the account area states that plans do not auto-renew. See Subscriptions & Billing for details.
AI Usage
The AI Usage tab shows your current usage and remaining allowance for Radiology Impressions, Voxel Chat, Assessment Grading, Differential Assistant, and Incidental Findings, plus your access level. Usage resets on the 1st of each month.
Referrals
The Referrals tab takes you to your referral dashboard where you can share your referral link and track referral activity.
Email Preferences
The Email Preferences tab lets you choose which optional emails you receive: marketing & promotional emails, product updates & announcements, and the weekly progress digest. Important account emails (password resets, CME certificates, security alerts) are always sent regardless of these settings.
Privacy & Legal
The Privacy & Legal tab lets you control:
- Leaderboard Privacy: choose whether your name appears on leaderboards
- Public Profile Privacy: choose whether other users can open your public profile
- AI Conversation History: choose whether your Voxel AI Chat conversations are stored (they are deleted after 90 days)
- Cookie Preferences: reopen the cookie consent dialog to change your choices
This tab also shows your accepted legal agreements (Terms of Service, Privacy Policy) and when you accepted them.
In the Mobile App
The app has its own Settings screen: tap your profile picture, then Settings.
- Account: Edit Profile, Change Password, Privacy, Signed-in devices, and Legal
- Appearance: Theme, Language, and Write-up text size
- Notifications: Push notifications, Badges, and Announcements (details)
- Data usage: whether case imaging may load over cellular data
- Case completion: Auto-complete cases, when available
- Preferences: Haptic feedback, Shake to send feedback, and Viewer sensitivity
Privacy holds these choices:
- Leaderboard: Show me on all leaderboards
- AI Conversation History: Store conversation history
- Diagnostics: Share crash and performance data
- Usage analytics: Share usage analytics
- Tune performance for this device: lets the app read your device's model and memory to tune image loading. Off by default.
Your profile details, leaderboard visibility, AI conversation history, and auto-complete setting are stored on your account, so changing them in either place changes them in both. Language is the exception: the app's language is set on your device, separately from the website's. AI usage, referrals, email preferences, and changing your email address are on the website only. You can buy or extend a plan in the app. Receipts, payment methods, and plan changes are on the website.
Badges on Your Profile
You can feature up to 5 earned badges on your profile. On the website, go to the badges page, click an earned badge, and toggle the feature option. In the app, open Profile, then My Badges, tap an earned badge, and turn on Feature on profile. See Tracking Your Progress for details on how badges are earned.
Deleting Your Account
In the mobile app, open Profile, then Settings, and scroll to Delete Account at the bottom. You'll be asked to confirm: if you sign in with a password you'll re-enter it, and if you sign in with Apple or Google you'll type DELETE instead.
Your account is disabled immediately and permanently deleted after 30 days. To change your mind before then, contact support@casestacks.com and we'll restore your account. Once the 30 days pass it cannot be undone, and any remaining paid access is forfeited.
On the website, contact support@casestacks.com to have your account deleted.