If you notice an error, typo, or something confusing on a case, you can send us feedback about it without leaving the page. It goes straight to our team, linked to the case and to your account, so we can follow up if we need to. It's not posted publicly.
On the Website
- Open any case
- Scroll to the bottom of the case content. You'll see a Leave Feedback link (small grey text, right side)
- Click it to open the feedback form
- Type what you want us to know and click Submit Feedback
In the App
Open the case's Images tab and tap the megaphone button in the viewer's row of controls (labeled Feedback on larger screens). It's also in the Call Simulator's case viewer.
What Makes Good Feedback
Specific feedback helps us fix things faster. Useful examples:
- Content errors โ "The findings section says 'left lower lobe pneumonia,' but the images show a right lower lobe process."
- Broken images or viewer bugs โ "Series 3 only loads 15 of the 120 slices. Using Chrome on macOS."
- Unclear explanations โ "The discussion doesn't explain why this isn't a false-positive for pulmonary embolism."
If you need a direct response (for account, billing, or urgent issues), email support@casestacks.com or use live chat (if available) instead. Those reach us faster than case feedback.
Feedback on Non-Case Pages
On the website, the Leave Feedback link is on case pages specifically. For general product feedback, bug reports outside a case, or feature requests, use the Contact page or the chat bubble in the bottom-right corner.
In the app, use Profile, then Contact Us, or Report a Bug in the Help Center's Contact tab.