FAQ
PRODUCT
What Browsers are Supported?
As a general note, CaseStacks works best and loads the fastest on Google Chrome.
| BROWSER | VERSIONS |
|---|---|
 Google Chrome |
61 and higher |
 Firefox |
55 and higher |
 Microsoft Edge |
79 and higher |
 Microsoft Internet Explorer |
Not Supported |
 Safari |
10.1 and higher |
What do CaseStacks Subscriptions Include?
The individual PRO subscription plans are timed subscriptions (either 3, 6, or 12 months) which provide access to different CaseStacks courses and cases. All cases include detailed findings, sample case reports, and focused discussions. Most of the cases also include annotated images or illustrations. Please refer to our pricing page for additional details on our plans.
The institution subscriptions are timed subscriptions that grant access to multiple users at a program.
- Our residency program plan includes access to all eight courses, five assessments (optionally), and added features that are described on the here.
- Our medical school plan is highly discounted and includes access to cases suitable for medical student level learning.
Are Cases Viewable on Desktops/Laptops and Mobile Devices?
Cases are viewable on desktops and laptops (using the supported browsers above). While cases are scrollable using a laptop trackpad, using an external mouse improves the experience.
Cases can be viewed on mobile devices; however, for regular day-to-day use we recommend using a desktop or laptop given many of the cases include very large files and the overall experience is better and more tested on desktops/laptops. We recommend using WIFI (not cellular), but if you are using the site on a cellular network please note that standard data fees may apply.
SUBSCRIPTION
How Can I Purchase a Subscription?
If you're interested in an individual subscription, you can purchase a timed subscription on the pricing page and continue with the checkout process using a credit card.
If your program is interested in an institution subscription for 5 or more trainees, you can request a quote.
Do You Offer a One Month Subscription?
Our shortest plan is 3 months. The main reason is that this is the shortest reasonable time to get through the number of cases we have on the site. We do have free cases as part of every course (about 160 free cases) so you can try out the site before committing. For more information on our pricing and plans, please visit our pricing page.
Do You Offer Subscriptions for Institutions?
Yes, we offer institution subscriptions for programs with 5 or more users. Our institution plan includes access to all nine courses, five assessments (optionally), and added features.
Do You Have a Free Trial Version?
Yes, our free plan provides access to a few cases in every lesson so you can try the site out before committing. No credit card is required. Free cases are marked with a "FREE" label on the lesson pages.
What is Your Refund Policy
We offer a risk free 3-day refund policy for our 3, 6, and 12 month individual subscriptions. Feel free to try out our product and if you don't like it please contact us within the first 3 days of the purchase. In addition, we offer a free trial (see above question) of our site so you can try CaseStacks out before committing.
ACCOUNT
I Forgot my Password, Can I Reset my Password?
Yes, you can reset your password here.
How Does the CaseStacks Affiliate Program Work?
All active subscribers have access to our affiliate program, allowing you to earn credit for every referral that signs up for a paid subscription on CaseStacks. Payouts are made through PayPal.
You can find the full Affiliate Program FAQ here.
CERTIFICATES
How Do I Receive a Certificate of Completion?
You can receive a certificate of completion once you've completed a course while having PRO or Institution access.
When you complete all the cases in a course you will see a link on that course page (see the screenshot below) to claim your certificate. Once successfully claimed, your certificate will be emailed to you as a PDF attachment.
Please note that you will have to have PRO or Institution access. at the time of completion to receive the certificate. Free accounts will not be granted certificates.
My PRO Subscription Has Expired. Can I Still Receive a Certificate?
If you've previously had a PRO plan and completed a course you may be eligible to receive a certificate. Please contact us and we will look into it.
If I Reset my Progress Will I Lose my Certificate?
CME
What Category Of CME Credit Is Offered On Casestacks?
CaseStacks offers AMA PRA Category 1™ Credits.
What Do I Have To Do To Accumulate CME Credits?
You must have PRO or Institution access and be logged in. The first time you open a case, the credit hour value of that case will be added to your total.
How Many Credit Hours I Can Earn?
The maximum number of credit hours depends on your subscription (see below).
PLAN MAX CME Free Does not qualify for CME PRO Radiographs 16 AMA PRA category 1™ PRO Cross-Sectional 75 AMA PRA category 1™ PRO All-Imaging 91.25 AMA PRA category 1™ Institution Users 91.25 AMA PRA category 1™ Brain Tumors Course 10.5 AMA PRA category 1™ Neurodegenerative Course 1.3 AMA PRA category 1™
Is There A Fee For Claiming CME Credit Hours?
There is a fee for submitting a CME claim, which varies depending on the amount of CME you are claiming.
CME CLAIM CLAIM FEE <25 CME $149 25-50 CME $199 50-75 CME $249 75-100 CME $299 100+ CME $349
How Will My CME Credit Hours Be Awarded?
When you successfully submit a claim, you will receive an email including an attached certificate listing your name and the number of AMA PRA Category 1 Credits™ earned.
How Many CME Hours Have I Earned from Each Course?
You can find a more detailed breakdown of
earned CME hours by coursehere.
Can I Submit Multiple CME Claims?
You can only make one claim through our automated online form. If you want to make an additional claim please contact us.
I Don't Need CME, But I Would Like a Certificate. Is This Possible?
You can receive a certificate of completion once you've completed a course while having PRO or Institution access.
When you complete all the cases in a course you will see a link on that course page (see the screenshot below) to claim your certificate. Once successfully claimed, your certificate will be emailed to you as a PDF attachment.
Please note that you will have to have PRO or Institution access. at the time of completion to receive the certificate. Free accounts will not be granted certificates.
I Have Already Been Using CaseStacks Before the Introduction of CME. Can I Claim CME Credit For Cases I Have Already Viewed?
Unfortunately, we cannot offer CME credit for cases viewed prior to November 16, 2021. You may, however, reset your data on your progress page if you would like to start over and re-review cases for credit.
